Returns & Exchanges
At Based Supplies, we stand by the quality of our products and offer a 30-day return window for all items in their original condition. Whether you changed your mind or received a defective item, we are committed to making the exchange process as seamless as possible.
Initiate Your Request
Log into your account portal or contact our support team with your order number to start the return process.
Prepare Your Package
Securely pack the items in their original packaging, ensuring all tags and protective materials are intact.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing